Refund Policy

This Refund Policy explains how OD Coverage handles fees for paid features on the platform. By submitting payment through the Service, you agree to this Refund Policy.

1. What Fees Cover

Any fees charged by OD Coverage are fees for access to platform features, visibility tools, promotional placement, listing enhancements, or other paid features that may be offered from time to time. Fees are not payments for medical services, staffing services, recruiting services, employment services, or guaranteed outcomes.

2. No Guarantee of Results

Payment does not guarantee any particular level of visibility, responses, applicant quality, shift acceptance, shift completion, or that a listing will be filled. Any arrangements made between users are solely between those users.

3. No Refunds

Except where required by law or where OD Coverage states otherwise in writing, all fees are non-refundable.

This includes, without limitation:

• Unfilled shifts
• Low response volume or no responses
• Cancellations by clinics, practices, or optometrists
• No-shows
• User error in creating, editing, boosting, or managing a listing
• Dissatisfaction with visibility, engagement, or outcomes
• Disputes between users
• Removal or moderation of listings that violate platform rules

4. Boosts, Promotional Features, and Credits

If OD Coverage offers boosted listings, promotional placement, or referral or promotional credits, those features enhance access to platform functionality only. They do not guarantee responses or any business result.

Referral credits, promotional credits, or similar incentives, if offered, are not redeemable for cash, are non-transferable unless expressly allowed by OD Coverage, and may be modified or discontinued at any time.

5. Duplicate or Unauthorized Charges

If you believe you were charged in error, please contact support@odcoverage.com before initiating a dispute. We will review good-faith claims of duplicate or unauthorized charges.

6. Chargebacks and Payment Disputes

Initiating a chargeback or payment dispute without first contacting support may result in suspension or termination of your account, removal of related listings, or restriction of future access to paid features, subject to applicable law.

7. Third-Party Payment Processors

Payments may be processed by third-party providers such as Stripe. OD Coverage does not control the policies, processing times, or internal review procedures of third-party payment processors or card issuers.

8. Policy Changes

OD Coverage may update this Refund Policy from time to time. Changes will be reflected by the “Last updated” date posted on this page.